eFax Review

eFax is a web-based fax service that has over 11 million users worldwide, which the company claims make it the #1 online fax service. As a fax-to-email service, making use of their straightforward platform is quick, easy and convenient. eFax does a great job of balancing ease of use with breadth and depth of functionality, as the platform comes standard with a healthy set of features and cloud storage possibilities. Each of their paid plans supports the same suite of features, and unlike most online fax companies, eFax offers a completely customizable option for businesses that extends well beyond what their basic plans offer. This ensures that needs business needs are always met, regardless of the organizational size.

What Types of Features Does eFax Offer?

eFax offers a free mobile fax app for both iOS and Android, which can be used to send and receive fax messages on the go. These apps also allow faxes to be annotated with notes that can conveniently made on a smartphone or tablet, and the device’s camera can be used to digitize an electronic signature, which can be stored in the device for future use. This drastically reduces the inconvenience of having to sign every single document. Multiple signatures are supported as well. There’s also a desktop app available, as well as web accessibility.

efax provides users with toll-free fax numbers and lifetime storage for both incoming and outgoing faxes, supports electronic signature technology, and even integrates with third-third-party applications like Dropbox, iCloud, and Google Drive for even more storage in the cloud. Local phone numbers are supported, and faxes can be sent in PDF, EFX, and TIFF formats.

Faxes, which can be tagged with keywords for easy organization, are stored for up to two years on eFax’s secure servers, even after a user’s account is deleted, meaning that they can conveniently be retrieved at any point in time. The only time this does not hold true is if the files have been manually deleted.

Large File Share is another feature available on eFax, which gives users the ability to send large documents of up to 3 GB to a maximum of twenty recipients, all at once. Additional features include 256-bit encryption, as well as an option for Enhanced Security, which encrypts inbound faxes and sends them to a separate, secure site instead of the user’s own email address. Up to five users with separate emails can use the same fax number, and faxes can be sent to more than one number at the same time.. What’s more, notifications are sent out any time a fax is sent or received. Just keep in mind that when fax blasting, confirmations will be triggered for each fax sent.

How Much Does eFax Cost?

eFax offers 3 pricing plans:

  • The Plus Plan costs $16.95 per month if billed monthly, and includes 150 pages of incoming faxes and 150 of outgoing faxes.  Additional pages are billed at ten cents per page.
  • The Pro Plan is $19.95 per month if billed monthly, and includes 200 pages of both incoming and outgoing faxes. Page overages will incur an additional charge of ten cents per page.
  • The Corporate Plan is available upon request and is best for businesses that have high-volume fax needs and/or specific requirements that neither the Plus or Pro plans meet.

 

Plus and Pro plans offer 30-day free trials, and both plans will incur a setup fee of $10.  Users can take advantage of a pricing discount on both of these plans by opting to pay annually.  The cost savings is roughly 2 months of service.

Does eFax Offer Customer Support?

eFax’s customer support is available via telephone, email, and live chat. There’s also an FAQ section and help center, which is home to a library of video tutorials that are great for troubleshooting.

Support can be slow and unhelpful at times, so users are advised to check the help center first, which is extensive in the number of topics covered and tutorials provided.

Pros

  • High grade security procedures
  • Dedicated mobile apps for iOS and Android
  • Large file share feature is rarely found in competing services
  • Third-party integration
  • Lifetime, secure storage for both inbound and outbound fax messages
  • Plans can be customized
  • A toll-free fax number is included in basic service
  • Innovative digital signature implementation on mobile devices
  • 30-day free trial

Cons

  • Non-refundable set-up fee of $10 is assessed to all new accounts
  • Customer service is lacking
  • Outdated web interface and desktop app

Rating Breakdown

Overall
4
Features
4.5
Price
3
Ease of Use
3.5
Customer Service
2
3.4

eFax boasts millions of users on their platform. The security and encryption offered is amongst the best in the industry, which is perfect if your business deals with sensitive, personal information. In addition, dedicated apps and the ability to share large files is something that many other online fax services simply don’t offer. eFax also offers lifetime storage of both incoming and outgoing faxes for easy organization and review in the future. The user interface does feel dated and clunky, however. In addition, customer service leaves something to be desired with poor hours and availability.