HelloFax Review

HelloFax is a web-based fax service that offers small businesses a slick, modern interface, coupled with a robust set of features, and a no-frills sign-up process, all of which has been designed to minimize the learning curve new users typically experience with similar services. A wide range of third-party software platforms can be easily integrated with HelloFax – including Evernote, DropBox, and Google Drive – so that users can quickly and easily balance the flow of information across multiple different platforms.

While it’s straightforward and easy to use, HelloFax comes equipped with enough features and tools to support more heavy-duty office requirements. What’s more, pricing is competitive, and different tiers cater to a variety of different business sizes so that businesses never feel like they are overpaying for use.

What Types of Features Does HelloFax Offer?

Fax messages can be both sent and received via email via HelloFax, and all incoming faxes come through as PDF’s. While the company provides a range of different fax numbers, they’re only available in Canada, the UK, and the USA. Unfortunately, neither toll-free fax numbers or vanity fax numbers are supported, although users can port in their own numbers if so desired. Faxes can be sent to more than 70 countries globally, and to multiple recipients at once

A range of team management tools are provided, all of which were designed to make it easier to coordinate work when working in a small team:

  • Each member of the team can send and receive faxes through their own email server or through the HelloFax dedicated web portal
  • The team admin can control which members receive faxes
  • Additional lines can be added to main subscribers account, and users can be added or removed to the account at no extra cost

Documents can be edited and signed electronically, and HelloFax makes sign-up and log-in a breeze since it can seamlessly be integrated with users Google details.

HelloFax takes the security of its customers’ information very seriously. All documents are protected during transmission via SSL encryption, and unlimited, secure file storage is provided and protected with AES-256 bit encryption as well.

How Much Does HelloFax Cost?

HelloFax offers a free plan, which gives users the ability to send up to 5 fax pages in total. Every page after that costs 99 cents. These faxes can be sent to international destinations, and also include technological integrations with third-party applications like DropBox, Evernote, and Google Drive. Users also have the ability to edit and sign faxes on a free plan, and all information is stored securely in the cloud using the latest in security protocols. It’s important to note, however, that businesses on the free plan are unable to receive faxes.

HelloFax also offers a range of paid plans:

  • The Home Office Plan costs $9.99/month or $99.99 a year. It includes all the features of the free plan, as well as up to 300 fax pages per month and a team of up to 5 members
  • The Professional Plan costs $19.19/ month for 500 fax pages and supports a team size of up to 10
  • The Small Business Plan costs $39.99 a month, supports up to 20 team members, and is good for up to 1,000 fax pages
  • The Enterprise Plan is the highest tier offered by HelloFax. Unfortunately, there’s no set rate for this plan, so companies with high-volume, complex faxing needs must contact support directly. HelloFax will then create a custom-built plan designed to meet these exact specifications. Access to HelloFax’s API is also available to companies that sign up for the Enterprise Plan.

The Home Office, Professional, and Small Business plans are available for a 30-day free trial, which includes the ability to send and receive faxes to multiple recipients, as well as email-to-fax support.

Does HelloFax Offer Customer Support?

The only way to contact HelloFax’s customer support team is through an email ticketing system. No public-facing phone numbers or email addresses are available, and unfortunately, getting a response from customer support can take a while. A help center community is available, however, which is good for troubleshooting, as is their FAQ page.

Pros

  • A free trial is available for all plans, outside of the highly-customized Enterprise Plan
  • Pricing is competitive
  • An easy-to-use, well-designed platform
  • Conveniently integrates with third-party applications like DropBox and Google Drive
  • Alerts are sent to let users know if a fax has failed to send
  • Web platform is fully optimized for mobile devices
  • Digital signature tools are provided
  • Information is transmitted safely and securely using industry-standard security protocols

Cons

  • Customer support is limited
  • The fax files themselves can suffer image distortion from time to time
  • The free plan is too restrictive for businesses that fax regularly
  • The admin portal is somewhat counter-intuitive, and it can be difficult to figure out where some features are located
  • Free plan uses can’t receive faxes

Rating Breakdown

Overall
4
Features
4.5
Price
3
Ease of Use
3.5
Customer Service
2
3.4

HelloFax packs a lot of features into a very competitively priced platform, complete with a free trial offer. You can integrate services you already use like Dropbox or Google Drive with HelloFax, which makes it simple to use and setup. The interface is incredibly user friendly, and HelloFax’s web interface is compatible with mobile. Email and/or SMS alerts are delivered to notify you of new faxes, failed delivery attempts and more. Plus, built-in document signing capabilities make HelloFax a promising option to replace multiple services. Th bottom line? HelloFax offers exceptional value and a great set of features. The only thing lacking here is top-notch customer support to match.