SRFax Review

SRFax is an online fax service that provides healthcare and enterprise solutions to businesses in need of a world-class fax solution. Unlike most web-based fax services, SRFax is HIPAA-compliant, which is why the company emphasizes security and has an entire suite of security protocols in place. Any company that handles sensitive information will be able to rest easy knowing that that SRFax’s platform is up-to-date with the latest standards in information protection, while smaller businesses will find utility in their blend of intuitive UIs and robust features.

In addition, SRFax’s services are reliable and cost-effective and designed to suit a vast range of business needs in terms of both volume and functionality.

What Types of Features Does SRFax Offer?

SRFax gives users the ability to send and receive faxes in 104 different types of file formats, including content inside of a .zip archive. This is hands-down the most versatile platform in the industry. And while SRFax is built around the fax-to-email concept, there’s also an intuitive navigator that makes it easy to send faxes online as well. The web-based interface is uncluttered, and a text-centric design concept keeps the number of menus and tabs to a bare minimum. It’s incredibly easy to navigate through the site to send single or broadcast messages, both of which can be scheduled by date and time. What’s more, their website has a responsive design, which works seamlessly with mobile devices, which helps to offset the fact that there’s no dedicated mobile app.

End-to-end encryption with PGP is supported, and developers can use the platform’s API to contribute to the range of features available. Toll-free fax numbers are provided, as well as the ability to block spam fax messages and calls before they make it into the user’s inbox.

SRFax supports unlimited online fax storage and allows its users to send faxes from nine email addresses and receive faxes from an unlimited number of email addresses.

Another feature that’s unique to SRFax is that full-text searching of incoming fax messages is available for an extra $1 per message.

How Much Does SRFax Cost?

SRFax’s home plans are available in 3 pricing tiers:

  • The Basic 25 Plan is $3.29/month if billed monthly or $3/month if paid annually. This plan includes authorization of up to 9 email addresses, unlimited storage, and 25 incoming or outgoing pages (with an overage fee of 10 cents for every additional page). Free trials are not available with this plan.
  • The Lite 200 Plan is $6.95/month if billed monthly or $5.50/month if paid annually. This plan includes authorization of an unlimited number of email addresses, unlimited storage, and 200 pages per month (with a 6 cents overage fee for every additional page).
  • The Standard 500 Plan is $9.95/month if paid monthly or $7.95/month if paid annually. This plan includes authorization of an unlimited number of email addresses, unlimited storage, and 500 pages per month (with a 6 cents overage fee for every additional page).

A 60-day free trial is available for both the Lite 200 and Standard 500 plans. These trials are limited to a maximum of 20 outbound faxes a day, with no limit for inbound faxes. Additional fax numbers with both plans are $4.95/month.

SRFax also offers business plans for groups that require a higher volume of fax messages and support.

  • The Standard Corporate Plan is $15.95/month if billed monthly or $12.95/month if billed annually. This plan includes up to 800 pages, with an overage fee of 5 cents per page for anything beyond that.
  • The Standard Plus Plan costs $29.95/month if billed monthly or $23.95/month if billed annually. This plan includes up to 1,500 pages, with an overage fee of 5 cents per page for anything beyond that.
  • The Standard Professional Plan is $45.95/month if billed monthly or $38.60/month if billed annually. This plan includes up to 2,500 pages, with an overage fee of 3.5 cents per page for anything beyond that.

SRFax, in keeping true with their prioritization of HIPAA compliance, also offers healthcare-focused pricing plans, which provide optional PGP encryption to further safeguard personal information. Additionally, the healthcare range of plans offer multiple fax numbers per account, at a rate of $4.95 for each additional number, as well as optional optical character recognition, personalized support from real people, access to secure a SRFax Printer Driver and Downloader, and support for integration of their API into the user’s particular system. What’s more, every healthcare plan comes with a 30-day free trial, as well as unlimited authorized email addresses, multiple individual user accounts, and consolidated billing.

  • The Healthcare Lite Plan costs $7.95/month if billed monthly, or $6.50/month if paid annually, and includes up to 200 pages per month
  • The Healthcare Basic Plan costs $10.95/month if billed monthly, or $9/month if paid annually and includes up to 500 pages per month
  • The Healthcare Basic Plus Plan costs $16.95/month if billed monthly, or $14/month if paid annually and includes up to 800 pages per month
  • The Healthcare Standard Plan costs $30.95/month if billed monthly, or $26.20/month if paid annually and includes up to 1500 pages per month
  • The Healthcare Standard Plus Plan costs $49.95/month if billed monthly, or $42.50/month if paid annually and includes up to 2500 pages per month
  • The Healthcare Professional Plan costs $92.95/month if billed monthly, or $83/month if paid annually and includes up to 5000 pages per month
  • The Healthcare Professional Plus Plan costs $185/month if billed monthly, or $165/month if paid annually, and includes up to 10000 pages per month, as well as reduced overage fees of $0.03
  • The Healthcare Professional Premium Plan costs $395/month if billed monthly, or $360/month if paid annually, and includes up to 200000 pages per month, as well as reduced overage fees of $0.025

SRFax’s Enterprise plans offer additional fax numbers at $4.95 each, multiple individual user accounts, unlimited authorized email addresses, functionality to enable FaxDirect, and a 30-day free trial, as well as overage fees of $0.03.

  • The Enterprise Lite Plan costs $89.95/month if billed monthly, or $78.50/month if paid annually and includes up to 5000 pages per month
  • The Enterprise Standard Plan costs $170/month if billed monthly, or $155/month if paid annually, and includes up to 10000 pages per month
  • The Enterprise Professional Plan costs $15.95/month if billed monthly, and instead of a specified number of pages per month, users pay a flat-rate of $0.025/page, irrespective of monthly volume

Does SRFax Offer Customer Support?

SRFax offers numerous ways to contact support, including via telephone, email, and fax. The company prides itself in the fact that phone support, which is available from 9-5 PST, is not automated and that all incoming queries are handled by real people. A ticket support system and knowledge-base are also available, the latter of which is perfect for quick troubleshooting. There’s even a community forum, where users can post questions and share information.

Pros

  • Free 60-day trials are available with the Lite 200 and Standard 500 plans
  • Stable platform that experiences very little down time
  • Customer support is knowledgeable and easy to reach
  • Offers a clean, intuitive, text-based interface
  • Ability to block addresses and phone numbers
  • Extremely secure and HIPAA compliant

Cons

  • Pricing on enterprise and healthcare plans is steep

Rating Breakdown

Overall
4
Features
4.5
Price
3
Ease of Use
3.5
Customer Service
2
3.4

For a complete suite of online fax features, it’s hard to find a provider that offers better value than SRFax. The interface is very intuitive and easy-to-use, and their 60-day trial is generous, which should give your business ample time to experiment with the platform. Security is top-of-mind with SRFax, and the service is even HIPAA compliant, which makes it a top choice for healthcare businesses that handle sensitive personal information. It’s honestly hard to find many faults with SRFax, other than perhaps the pricing. This is especially true for larger businesses that need enterprise support.